Privacy Policy

1. Information We Collect

Account Information

When you register, we collect your name, email address, phone number, date of birth, mailing address, and payment information.

Health Information

Through the Services, you may provide medical history, symptoms, medications, lab results, and other health-related data. This information is shared with your medical provider to facilitate care.

Automatically Collected Information

We may collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, session duration)
• Cookies or similar tracking technologies

Communications

Records of your communications with us or with providers through the platform.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the telehealth Services
• Facilitate communication between you and medical providers
• Process payments and manage your account
• Send service-related notifications (appointment reminders, test results, account updates)
• Improve and personalize the Services
• Comply with legal obligations and enforce our Terms of Use
• Detect, prevent, and address fraud, security issues, or technical problems

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Medical Providers: Licensed healthcare professionals who deliver care through our platform, as necessary to provide treatment.
• Labs & Pharmacies: Third-party labs and pharmacies that fulfill orders placed through the Services.
• Service Providers: Trusted vendors who assist with payment processing, data hosting, analytics, and customer support, under contractual obligations to protect your data.
• Legal Compliance: When required by law, court order, subpoena, or to protect our rights, safety, or property.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. Health information may be retained as required by applicable medical record retention laws.

6. Your Rights & Choices

• Account Information: You may update or correct your account information by logging into your account or contacting us.
• Communications: You may opt out of promotional emails by following the unsubscribe instructions. You cannot opt out of service-related communications.
• Cookies: Most browsers allow you to manage cookie preferences. Disabling cookies may affect functionality.
• Data Deletion: You may request deletion of your account and personal information by contacting us at admin@xpresshealth.care. Certain data may be retained as required by law.

7. HIPAA & Health Information

Xpress Health is not a “covered entity” under HIPAA. However, we may serve as a “business associate” for certain medical providers, labs, or pharmacies that are covered entities. In such cases, we handle protected health information (“PHI”) in accordance with applicable HIPAA requirements and our Business Associate Agreements. Our Services operate on a cash-pay basis outside of federal and state healthcare programs.

8. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. Users ages 13–17 may only use the Services with verified parental or guardian consent. If we learn we have collected information from a child under 13, we will promptly delete it.

9. Third-Party Links

The Services may contain links to third-party websites, including pharmacy locators and lab services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of the Services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Xpress Health, LLC
3721 New Macland Road, Powder Springs, Georgia 30127
Email: admin@xpresshealth.care
Phone: (762) 213-2273
Website: www.xpresshealth.care

12. State-Specific Disclosures

Georgia Residents: This Privacy Policy complies with applicable Georgia privacy and consumer protection laws.

California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us at admin@xpresshealth.care.

13. SMS / Text Message Communications

Xpress Health may send you SMS text messages for appointment confirmations, prescription status updates, lab result notifications, and other care-related alerts.

By providing your phone number and using our Services, you consent to receive these text messages from Xpress Health.

• Message frequency varies based on your use of the Services
• Message and data rates may apply
• Reply STOP to unsubscribe at any time
• Reply HELP for assistance, or contact us at admin@xpresshealth.care or (762) 213-2273

Xpress Health does not send marketing or promotional text messages. Opting out of SMS will not affect your ability to use the Services.